Post Bill Always On Module

The Post Bill Always On module tells customers how much of their electric use is associated with things that are always on in their home. The amount, which is always displayed as a percentage, is due to electricity that is used by some appliances and electronics that use energy simply because they are plugged in.

The amount is calculated using the Always-on Disaggregation Model, which estimates the electricity consumption associated with appliances and electronics that consistently draw power even when they are off or in sleep mode, such as set-top boxes, gaming consoles, security systems, and digital assistants. It also estimates consumption for appliances which are always running, such as refrigerators.

At the end of the module, utilities can also direct users to a utility website that explains always-on usage.

Requirements and Limitations

Requirements and limitations are as follows:

• Fuel Type: Because this module is specific to electricity use, it is included only in electric and dual fuel communications, and is excluded from gas-only communications.
• Always-On Insights: There are additional data requirements to show advanced insights such as always-on usage. Contact your Delivery Team for more information.

User Experience

This module includes the following components:

Header: The module header includes a plug icon, and tells the user that this data will show them how much energy their always-on appliances and electronics used during this bill period. The header reads, "Your always-on use".

Insight Statement: The insight statement indicates the percentage of energy that is considered always-on usage for the bill period, and explains what always-on usage is. The default statement reads:

About <X%> of your electricity costs came from always-on energy use - the small amount of power some appliances and electronics draw simply because they are plugged in. Learn more.

Learn More Link: Note that the Learn more link at the end of the statement can be removed if the utility does not have an appropriate website to direct customers to that can explain always-on usage in more detail.

The image below is an example of the Post Bill Always On module: