Cancel Rebill High Bill Complaint

The following is an example of the configuration of the Cancel / Rebill status for high bill complaint cases.

Note the following about this status:

• Cancel / Rebill is an interim state (meaning that it's not an initial or final state).
• It has a button label of Cancel / Rebill. This is the label on the button that a user presses to move a case into this state. This button will only appear on cases that are in the Decision Checkpoint state as this is the only state that can transition into the Cancel / Rebill state.
• We have referenced a BPA script that can assist a user in the cancel / rebill efforts.
• We have associated the Rebill action with this status. This means that only users with rights to this action for the application service defined on the case type can move a case into this state.
• Notice that Valid Next Statuses are what restricts a case in this state to be transitioned to the Completed and Rejected states.