Rejected High Bill Complaint

The following is an example of the configuration of the Rejected status for high bill complaint cases.

Note the following about this status:

• Rejected is a final state (meaning that no further action is necessary).
• It has a button label of Reject. This is the label on the button that a user presses to move a case into this state. This button will appear on cases that are in the Preliminary Investigation, Field Investigation in Progress , Decision Checkpoint and Cancel / Rebill states.
• We have not referenced a BPA script because this is a final state (and no additional user action is necessary).
• We have associated the Reject action with this status. This means that only users with rights to this action for the application service defined on the case type can move a case into this state.
• Notice that there are no Valid Next Statuses (because this is a final state). If you wanted to allow a Rejected case to be reopened, you would need to define the state into which a Rejected case could be transitioned.
• Notice that a Reject Reason must be specified on the case before it can be moved into this state.