Finalizing Pending Stops

When you initiate a request to stop service, the system changes the service agreement's state to pending stop. A pending stop service agreement remains in this state until everything necessary to stop service is defined in the system. At that time, the system automatically changes the state of the service agreement to stopped, and at that time the service agreement can be final billed.

So, how does the system know that "everything necessary" is in the system? In this section we provide the answer and explain the many other things that may take place at pending stop finalization.