The Big Picture Of Stopping Service

To stop service you must define:

• WHO pays for the service (i.e., the account).
• WHEN service should stop (i.e., the stop start date).
• WHAT services to stop (i.e., the premise or specific service agreements).

After the above is defined in the system, the state of one or more service agreements will be changed to pending stop. If the service agreement uses service points, field activities may also be created.

In this section, we provide background information about the stop process. For information about the page used to stop service, refer to Start Stop Maintenance.