Putting It All Together

To help you understand the significance of the "V", consider a few scenarios:

• When a new residential customer starts service, you create both person and account objects for the new customer. In addition, you also create service agreements and link them to the appropriate service points. You won't have to create a new premise and service points because the customer is probably moving into an existing house.
• If the residential customer moves within your service territory, you don't have to set up new person or account objects. You also don't have to set up new premise and service point objects if the customer is moving into an existing house. You only have to create new service agreements and link them to the appropriate service points (and the system does most of the service agreement set up processes for you).
• A business with a single location uses the same "V" objects as does a residential customer. If the business expands and starts using services at other locations, you simply link new service agreements to the existing account. You don't have to redefine person or account information.