Collection Process Monitor

The Collection Process Monitor (CPM) runs periodically (at least daily). This process reviews a collection process whenever one of its service agreements' debt is reduced.

This process has an optional input parameter for CIS Division. It can be used if you implementation requires processing of data by CIS Division. You will need to create a copy of this process’s batch control for each CIS Division.

At review time, the Collection Process Monitor determines if it can cancel the collection process (because the customer's debt is no longer in a bad state). Refer to How Does The Collection Process Monitor Work for details describing how this process works.

In the above diagram, the collection process monitor cancels the process on 17-Dec-99. Notice that the events are moved to the Cancelled state and the process becomes Inactive.