Order - Main - Service Address

The Service Address section contains geographic information about the service address:

Warning:

This page contains a subset of premise-oriented information. If you need to define other premise-oriented information, transfer to Premise - Main after the order is completed.

Whether or not a premise is required or even allowed on an order is controlled by an option on the Campaign. If the Campaign disallows the use of a premise, this section will be suppressed. If the Campaign allows the use of a premise, an indication of whether a premise is optional or required is displayed adjacent to Service Address.

If a premise is allowed on the order, use the dropdown at the top of this section to tell the system about this order's premise:

  • Select No Premise Information if you do not want to associate a premise with this order (e.g., for a one-time charge).
  • Select Create New Premise if this is a new premise. You should enter the new premise's address in the remaining fields in this section.
  • Select Use Existing Premise if an existing premise should be used on the order. Use the Address and City fields or press the search button to find the premise. Refer to Control Central - Search Facilities for suggestions in respect of how to use these fields. After you select an existing premise, the following events takes place:
    • The premise's description appears beneath the premise search fields (and the premise context menu can now be used to drill down to premise-oriented pages).
    • If any of the Questions & Misc Fields (the next tab) are used to capture premise-oriented characteristics, the premise's existing characteristic values are defaulted.
    • Information about the premise is displayed in the fields that follow.

Use Premise Type to describe the type of service location.

The address's constituent fields vary based on the Country. Please refer to the Country page for more information.

Populate Trend Area if the Postal is blank. The Postal and the Trend Area cannot both be blank as the Trend Area is a required field on the premise and its value is typically defaulted from postal defaults.

Note:

Default note. The values of several fields on this and the next page default based on the Country and the Postal. Refer to Setting Up Premise & Service Point Postal Defaults for more information. Also note, there are several premise-oriented fields that do not appear on this transaction that will be populated on the premise based on the Country and Postal (e.g., characteristics, time zone, trend area, geo ID's).

Use CIS Division to define the jurisdiction in which the premise is located.