How To Cancel A Tender
If a tender is no longer valid (e.g., a check bounces), the tender must be canceled. The following steps explain how to do this.
These steps only make sense in the context of the page used to maintain tenders. Refer to Payment Event - Tenders for the details.
You navigate through the pages as follows:
1. Open the payment event - tenders page for the tender in question. Proceed to step 2.
2. Click Cancel. Proceed to step 3.
3. Before the system cancels the tender, you must specify the cancel reason. The tender cancel window opens.
In the tender cancel window, select a Cancel Reason to describe why the tender is being canceled. The system also needs to know which Bank Account To Charge the cancellation against. The system will default the Bank and Bank Account Key from the original bank information used when the tender was deposited. You can override them here.
When you click the OK button, the system cancels the tender and ALL payments linked to the event.
If the cancellation reason you supply is indicated as being "non-sufficient funds", the system will generate an adjustment to levy a NSF charge. Refer to SA Type - Main Information for more information.
When non-canceled tenders are still linked to the event. If there are multiple tenders linked to the payment event, you must either add new payment(s) that equal the sum of the event's non-canceled tenders or cancel the remaining tenders.
Cancellation after cash back. If a customer tenders a check for $100, but only owes $80, the system will recommend returning $20 in cash to the customer (assuming the tender type for checks allows overpayment). If the tender type for checks is not "like cash", a second tender is created for -$20 (the first tender is for $100). If the check subsequently bounces, both tenders must be cancelled.