A Closed Service Agreement May Be Reactivated

After a service agreement is closed (i.e., after it's stopped and paid-in-full), it's possible for some types of financial transactions to be linked to the service agreement. These financial transactions could cause the current and/or payoff balances to become non-zero. If this happens, the system reactivates the service agreement (i.e., the service agreement's status becomes reactivated ).

When a service agreement becomes reactivated, it becomes eligible for review by the write-off process monitor (when it next runs). The write-off process monitor will, in all likelihood, start a write-off process for the reactivated service agreement.

Financial events that can be linked to a closed service agreement are:

• The cancellation of a bill segment
• The freezing of a payment segment
• The cancellation of a payment segment
• The freezing of an adjustment
• The cancellation of an adjustment