A Severance Process May Be Canceled When A Credit FT Is Frozen

If the customer does not respond to a collection process's prodding, the system creates a severance process for each delinquent service agreement associated with the collection process.

The system reviews an active severance process whenever its service agreements' debt is reduced. Financial events that can cause service agreement debt to be reduced are:

• The cancellation of a bill segment
• The freezing of a payment segment
• The freezing of an adjustment that credits a service agreement

At review time, the system determines if the service agreement has no debt older than the arrears date on the severance process. If so, the system looks at the severance process' severance process template:

• If the severance process template indicates that the process can be Used to sever service, the system cancels all pending severance events and deactivates the severance process. Note: the only severance processes that are not used to sever service are those that request reconnection of a cut service.
• If the canceled process has field activities,
• If the field activities are not linked to a field order and are still in the pending status, the system cancels the field activities.
• Otherwise, the system generates worklist entries to alert an operator that field activities have been dispatched. The operator must determine how to handle these activities because they could already be scheduled for dispatch (or completed!).