About Service Order Field Activities
Service order field activities are specific types of tasks performed by field personnel. Examples include installing meters, repairing/replacing meters, etc.
Service order field activities are created when completing specific types of requests for service requires field work. Once created, service order field activities are sent to a field work system, where they are scheduled and assigned to a field work crew. When the task is completed by the crew, the field work system sends an response to the system and the service order field activity is updated as appropriate.
When communicating with field work systems, service order field activities create outbound communications to send the required information to the field work system. When the field work system sends its response, the system creates an inbound communication. See About Communications for more information about communications. Service order field activities that have created outbound communications can also be manually completed or canceled if necessary.
Service order field activities are created when a service order orchestration activity examines the current state of the service point, and determines that field work is required to complete the service request. For example, if an "enable service" activity determines that there is no meter currently installed at the service point, the service order activity would create an "install meter" service order field activity and send it to a field work system.
Service order field activities are defined by the following:
- Activity Type: The service order field activity type.
- Status: The current status of the service order field activity.
- Service Date/Time: The date and time the service order field activity was created.
- Service Point: The service point associated with the service order field activity.
- Field Task Type: The field task type for the service order field activity. The list of available field task types can be filtered based on the Valid Field Task Types defined for the service point’s service point type via the Restrict Field Task Type by Service Point Type option on the Service Order Management Master Configuration.
- Recipient: The service provider to which the service order field activity is sent for scheduling and assignment.
- Device: The device related to the service order field activity (if applicable).
- Request Information: Details of the service order request, including requester and external system information.
- Contact Details (or Customer Information): Contact details for the customer associated with the service order request.
- Address Information: The address of the service point associated with the service order field activity.