How Are Service Order Activities Created?

Service order activities are typically created due to a field activity request as follows:

Starting or stopping service indirectly causes field activity requests to be created. These field activity requests initiate the service orders to orchestrate the actions necessary to connect or disconnect service. Refer to Starting Service and Field Activities for more information about how field activity requests are created to start and stop service.

Note: If you use the Order transaction to start service, field activity requests will also be created in the same manner described under the Starting Service and Field Activity Requests discussion
The activation of a severance event with fieldwork causes field activity requests to be generated to disconnect or reconnect service. For more information about severance events and field activity requests, refer to The Big Picture Of Severance Events).

Service order activities can also be created due to a request received from an external system or created directly within Oracle Utilities Smart Grid Gateway.