Sub Service Agreements

If you provide billing services for another service provider OR if you subcategorize your own charges, there will be a separate service agreement (SA) linked to the customer’s account that holds these unique charges. We refer to this new service agreement as a Sub SA. We use the term “sub” because this service agreement is subservient to the “master” service agreement. By subservient we mean:

• A sub SA’s start and stop dates are the same as the master SA. This statement may seem odd, but it’s true – all sub SAs linked to a master service agreement have the same start and stop dates as the master.
• A sub SA’s status (i.e., pending start, active, pending stop, stopped, etc.) is controlled by its master service agreement. As a rule, the master SA transitions its status first and the sub SA(s) follow.
  Note: There are situations where the master service agreement transitions its status and the sub service agreement(s) does not. One example of this is when both the master and sub SAs are closed and a payment cancellation occurs that only affects the master SA. In this scenario, the master SA becomes reactivated and the sub SA remains closed. Another example is when a straggling billable charge posts to a sub SA; the master SA is not affected.
• Refer to The Rate Ready Calculation Method for additional examples of subservience.

The topics in this section provide additional information about sub SAs.