Cancel (Bill Segment)

Clicking the Cancel button causes a Pending Cancel bill segment to become Canceled. Refer to Bill Segment Lifecycle for more information about cancellation.

This button is enabled if a Pending Cancel bill segment is displayed AND the bill segment's bill is not written off.

When clicked, the Cancel window opens.

You must specify the following parameters to cancel the frozen bill segments:

• Cancel Reason defines why you are performing the cancellation.
• Accounting Date defines the financial period to which the canceled bill segments' financial transactions will be booked. The current date defaults when the window opens.

After specifying the above parameters, click the Calculate button to cancel the frozen bill segments.

If the related bill is pending, the cancellation will cause the bill segment to be suppressed on the version of the bill sent to the customer (but it remains in the database for audit and financial reporting purposes).

If the related bill is complete and you do not Reopen the bill, the financial impact of the canceled bill segment will appear on the next bill created for the account (under Bill Corrections).

If the related bill is complete you may be able to Reopen the bill and then Complete it. By doing this, you can suppress a frozen bill segment on a previously completed bill. This means that if you catch a problem after completion you don't necessarily have to show the problem to the customer. Rather, cancel the problem, reopen and then recomplete the bill (when you recomplete the bill the system will mark the bill segment to be suppressed on the version sent to the customer because its cancellation appears on the same bill as the original charges).