Credit Note (Bill Segment)

The Credit Note button is used to cancel a bill segment and create a new bill that contains the cancellation details. We refer to this "negative bill" as a credit note. Refer to Credit Notes - Presenting Cancellation Details on a Separate Bill for more information.

Note:

If you want to issue a credit note for an entire bill. Rather than cancel a specific bill segment, functionality exists that allows you to create a credit note for ALL bill segments on a bill. To use this feature, display the bill in question and then click the Credit Note button on the bill page.

This button is enabled if:

  • the Use Credit Notes option on the Installation record is turned on AND
  • the bill segment is frozen AND
  • the bill segment's bill is not written off.

When clicked, the Credit Note window opens.

You must specify the following parameters to cancel the frozen bill segment:

  • Cancel Reason defines why you are performing the cancellation.
  • Accounting Date defines the financial period to which the canceled bill segment's financial transaction will be booked. The current date defaults when the window opens.
  • Credit Note Date defines the date of the credit note on which the cancellation details will appear. The current date defaults when the window opens.

After specifying the above parameters, click the Calculate button to cancel the frozen bill segment and create a credit note.

It should be noted that if this operation is successful, the new "negative bill" will be complete (meaning that it will be ready for transmission to the customer and for interface to the general ledger).