How To Apply Ad Hoc Fees To A Service Agreement

If you need to apply a fee (e.g., late payment charge, connection charge, NSF charge) to a "normal" service agreement, issue an adjustment using the appropriate adjustment type. The adjustment amount should be a positive number so that the customer's balance increases.

Warning:

Take care if you apply a fee to a service agreement that's on a budget. The adjustment affects current balance and payoff balance by the amount of the fee. If you didn't mean to affect the customer's current balance, you'll have to issue another adjustment to change it.