How To Correct Normal Service Agreement Debt
If a customer is unhappy with the balance on a "normal" service agreement and you cannot fix the source of their unhappiness (i.e., the bills and payments), create an adjustment. Simply select an adjustment type that describes why you are adjusting the balance and enter the amount of the adjustment (a negative number if you are crediting the customer).
What's normal? There really is no such thing as a "normal" service agreement. We use this term to reference service agreements used to bill for services like utility service, land leases, home warranties, security monitoring, etc. where the current amount is the same as the payoff amount.
A service agreement that is part of a budget plan is NOT normal. Refer to How To Adjust A Service Agreement On A Budget for more information.