Collection Event Lifecycle

The following diagram shows the possible lifecycle of a collection event:

Collections events are initially created in the "Pending" state. The application runs the event's activity and completes the event when it determines a pending event with a trigger date that is on or before the current date. The application automatically cancels the pending event when the account's debt no longer violates the collection criteria.

Collection events are initially created in the pending state.

When the system sees a pending event with a trigger date on or before the current date, the system executes the event's activity and completes the event.

Fastpath:

For more information about a collection event's trigger date, see Collection Event Trigger Date.

A pending event will be cancelled automatically by the system when the account's debt no longer violates the collection criteria that sparked the event's collection process. A pending event may also be cancelled by a user at their discretion. Refer to How Are Collection Processes Cancelled for more information about how the system will cancel a collection process (and its events).