How Are Collection Events Created?

Collection events may be created as follows:

The Account Debt Monitor creates a collection process when an account violates collection criteria. The collection process has one or more collection event(s). The number and type of events is controlled by the collection process template associated with the collection process.
Collection events are created when a user creates an ad hoc collection process. The number and type of events is controlled by the collection process template defined when the collection process is created.
An ad hoc collection event may be created and linked to an existing collection process by a user at their discretion.

Note:

Bottom line. Most collection events are created by the system when it creates a collection process for delinquent accounts. If you need to create an ad hoc collection event, you can either create a collection process whose template contains the desired event OR link the desired event to an existing collection process.

Fastpath:

For more information about the creation of events by the Account Debt Monitor refer to What Happens When A Collection Process Is Started?. For more information about creating ad hoc collection processes, refer to Collection Process Maintenance. For more information about creating ad hoc events, refer to Collection Process - Events.