Landlord Reversion

Landlord reversion occurs when a landlord would like to have service reverted to their name when a tenant moves out. The landlord defines their reversion preferences using a landlord agreement.

• A landlord's preferences can differ for each type of service. For example, you can indicate that a specific landlord always wants electric and gas service reverted to their account when a tenant stops service. However, they do not want water service to revert.
• A landlord's preferences can also be seasonal. For example, you can indicate water service should only revert to the landlord's account during the winter.

The account to use for the reversion of service is defined on the landlord agreement.

Assuming that you have plugged-in a landlord reversion algorithm on SA type, the system uses the information defined on landlord agreement to create a pending start service agreement(s) for the landlord when service for the existing tenant is stopped.

The following examples illustrate how your organization's landlord reversion algorithm might handle various scenarios for a premise that defines a landlord agreement that indicates service should be reverted:

• When the existing customer calls to stop service and no new customer is scheduled to move in, a pending start service agreement is created for the landlord.
• When a new customer calls in to start service
  • If the start date matches the outgoing customer's start date, the pending start service agreement for the landlord is canceled
  • If the start date is earlier than the outgoing customer's stop date, the pending start service agreement for the landlord is canceled and the stop date of the outgoing customer is changed to match the new date
  • If the start date is later than the outgoing customer's stop date, the pending start service agreement for the landlord is updated with a stop date that matches the new customer's start date
• If changes are made to start or stop dates for the tenants' service agreements, a service agreement for the landlord may need to be created or canceled
  • If the change in dates causes a gap in service that did not exist before, a landlord service agreement is created to cover the gap
  • If the change in dates means that the tenants are now starting and stopping on the same date (and there used to be a gap), a landlord service agreement is canceled
• If the new customer cancels their pending stop, a landlord service agreement is created (if one did not exist) or the landlord SA's stop date is removed (if the new customer's start date resulted in a gap that was being covered by the landlord.