Customer to Meter Overview

Oracle Utilities Customer to Meter is a next generation customer service and billing application that incorporates a modern meter data management system. This system is designed to scale with mass smart meter volumes while handling the complexity associated with a utility’s processes across multiple types of service, operating divisions, and jurisdictions. The new application components allow for traditional scalar meter functionality that is equivalent to prior versions of Oracle Utilities Customer Care and Billing; so, it can accommodate the many types of utility environments, and evolve with the business to include more advanced digital requirements.

The roles for each application area in Oracle Utilities Customer to Meter are defined as follows:

The application components have internal integration for master, admin, and transactional data. The primary transactions between them are for bill determinant processing with MDM and service order processing with SOM. These transactional processes can be initiated by the CCB solution, or from other external systems.

In addition, Oracle Utilities Customer To Meter can also include asset management functionality via Oracle Utilities Operational Device Management which provides the ability to handle large volumes of assets and to manage the receipt, installation, maintenance, tracking and removal of those assets.