Oracle Utilities Customer Care and Billing Overview

Oracle Utilities Customer Care and Billing (CCB) manages customer information and processes associated with the customer lifecycle including:

Sales and marketing, and program management.
Customer information for residential, commercial, and industrial customers; including, complex premise management, umbrella agreements, and quotations proposals.
Starting and stopping service; including, order entry for eligible products and services.
Customer care interactions for inbound communications (such as phone calls), outbound communications (such as letters or notifications), and case management (configurable customer processes).
Advanced rating rules.
Financial management for billing, budget plans, deposits, loans, and payment processing (including cashiering portals).
Credit and collection for overdue receivables management.

Oracle Utilities Customer Care and Billing acts as a detailed sub ledger for accounts receivables with the ability to send results to a general ledger. It also provides a Control Central portal that increases productivity by providing a comprehensive view of the customer and their related account information so that most questions can be quickly answered without having to navigate through the system.