How To Cancel A Bill Segment

If a bill segment was frozen and it should never have been created in the first place, the bill segment must be canceled. There are several ways to do this:

• You can use the Cancel Frozen action on Bill - Main to cancel all frozen bill segments linked to the bill. We recommend using this method if you need to cancel everything on a bill.
• You can use the Cancel action on Bill - Bill Segments to cancel selected bill segments. We recommend using this method if you need to cancel multiple bill segments.
• You can use the Cancel action on Bill Segment - Main to cancel an individual bill segment. We'd recommend using this method if you need to examine the information on the bill segment before canceling it.

If the related bill is pending, the cancellation will cause the bill segment to be suppressed on the version of the bill sent to the customer (but it remains in the database for audit and financial reporting purposes).

If the related bill is complete and you do not Reopen the bill, the financial impact of the canceled bill segment(s) will appear on the next bill created for the account (under Bill Corrections).

If the related bill is complete you may be able to Reopen the bill and then Complete it. By doing this, you can suppress a frozen bill segment on a previously completed bill. This means that if you catch a problem after completion you don't necessarily have to show the problem to the customer. Rather, cancel the problem, reopen and then recomplete the bill (when you recomplete the bill the system will mark the bill segment to be suppressed on the version sent to the customer because its cancellation appears on the same bill as the original charges).