Write Off - Write Off SAs
The Write Off SAs page shows all write-off service agreements linked to the account along with their respective current and payoff balance. Use and navigate to the Write Off SAs page.
Description of Page
Account contains the name of the main customer on the account. The Account ID is the account associated with the WO SAs displayed below.
The grid contains an entry for every write-off service agreement linked to the account. The following information is displayed for each write-off service agreement:
- The service agreement's SA Information is displayed.
- Current Balance contains the WO SA's current balance (i.e., the amount written off).
- Payoff Amount contains the WO SA's payoff balance (i.e., the amount written off).
Note:
Write off SA. There is a field on SA type called Special Role. Only those SA types with a role of Write Off are displayed.