Lifecycle of a Service Credit Event

The following diagram shows the possible lifecycle of a service credit event.

The Service Credit Event lifecycle is comprised of the Pending, Complete, and Canceled states. A service credit event starts in the Pending state when a review of the event is desired before its completion. When the service credit event moves to the Complete state, the application runs event completion algorithms indicated on the Service Credit Event Type. It transitions to the Canceled state when it is no longer valid.

Pending A service credit event may start out in the Pending state. An event is typically created in this state when a review of the event is desired before completing it. Refer to Creating Pending Events for more information.

Complete A service credit event is typically created in the Complete state. When an event is completed, the system executes any event completion algorithms indicated on the service credit event type.

Canceled If a service credit event is no longer valid, it may be Canceled. When an event is canceled, the system executes any event cancellation algorithms indicated on the service credit event type.