Maintaining Service Points

You use the Service Point portal to view and maintain service points.

Refer to About Service Points for additional functional information.

You can access the portal from Menu, Customer Information, Service Point. You are brought to a query portal with options for searching. Once your record has been selected you are brought to the maintenance portal to view and maintain the selected record.

Note: When searching for services points or creating new service points, if the Control By CIS Division setting on the Main tab on the Installation Options portal is set to "Yes", only service point types with a Division (or Divisions) associated with the user on the User Miscellaneous Information zone on theMiscellaneous tab of the User portal will be available. In addition, the Division drop-down list will only list divisions associated with the user.

See Restriction via Division in About Service Points for more information.

The following zones may appear as part of the portal's Main tab page:

  • Service Point: defines the basic attributes of the Service Point
  • SP Characteristics: displays characteristics defined for the service point. To add service point characteristics, click the Edit link in the zone title bar.
    Note: Only characteristics of types defined for the service point’s type in the Valid SP Characteristic Types zone on the Service Point Type portal can be defined for the service point.
  • SP Geographic Information: displays the geographic information for the service point. To add geographical information for the service point, click the Edit link in the zone title bar.
  • Device History: lists all Device Configurations that have been installed for the Service Point, in reverse chronological order
  • Usage Subscriptions: lists all Usage Subscriptions linked to the Service Point, sorted in descending order by Start Date/Time of Usage Subscription/Service Point
  • SP Quantities: lists service point quantities for the current service point
  • SP Market Participants: lists all market participants linked to the current service point
  • Child Service Points: lists the first 50 children Service Points of the parent Service Point
  • SP/Measurement Cycle Schedule Routes: lists all the Measurement Cycle Schedule Routes linked to the Service Point.
  • SP Service Issue Monitors: displays a list of service issue monitors and related service investigative orders related to the current Service Point, in reverse chronological order.
  • SP Suppression History: displays a list of suppression activities related to the service point in reverse chronological order.
  • SP Activity History: shows all activities linked to the service point. The results can be filtered based on activity type category and creation date/time.
  • SP Network Locations: lists all network locations linked to any facility associated with the service point, ordered by start date/time
  • SP Business Flags: displays a list of business flags related to the service point in reverse chronological order.
Note: In Oracle Utilities Customer To Meter, Service Points are maintained via Merged Maintenance. In addition, when a service point is created, a corresponding asset location is created. If the service point has a contact associated with it, a corresponding contact will be created for the asset location.
Note:

When an item is installed or removed from a service point (in the Service Point Equipment Information section), the asset disposition of the items’ corresponding asset is updated accordingly. Deleting an item from the Service Point Equipment Information section deletes the record of its installation at the service point (including its installation history), but does NOT delete the item from the system.