Maintaining Work Requests

The Work Request portal is used to view and maintain work requests.

Refer to About Work Requests for more information.

You can access this portal from Menu, select Work Management, then select Work Request. You are brought to a query portal with options for searching for a specific record. Once the work request has been selected, you are brought to the maintenance portal where you can view and maintain the selected record.

The following zones may appear as part of the portals Main tab page:

• Work Request: This zone provides information about the selected work request record, such as asset and contact information.
• Work Detail: This zone provides a hyperlink to the work order associated with the work request.
• Attachments: This zone displays attachments associated with the work request record.
• Contact Relationship: This zone displays contact information associated with the work request record.
• Communication Log: This zone displays any communications associated with the work request record.

The following zones may appear as part of the portals Possible Duplicates tab page:

• Possible Duplicate SC/WR/WO/Activity: This zone enables a search for possible duplicate records.

The following zones may appear as part of the portals Log tab page:

• Work Request Log: This zone displays log details associated with the work request record.
• Approval Request History: This zone lists all the approval requests associated with the work request record.