About Change Requests

Change requests simplify the process associated with managing changes respective to assets, asset locations, vendors, vendor locations, stock items, stock item details, and any other records as appropriate.

The Change Request portal controls the full cycle of the change request, from request creation, review, approval, application, and closure. The portal includes an Original zone, which holds all the original data elements, and a Proposed zone, which holds all the changed data. The updated data elements are saved as temporary until the change is approved.

When the change request is submitted for approval, the system sends a notification to all approvers defined on the approval profile according to the To Do Roles and the Sequence defined on the profile. Notifications can be sent using email, To Do List, or both, depending on the system notification settings.

Approvers can use the Approval Dashboard to manage the change request approvals that require their attention.

Refer to Maintaining Change Requests in the Business User Guide for information on maintaining change requests.

Refer to Understanding Change Request Types in the Administrative User Guide for more information.