20.4 FAQ

1. How can the business user register for SMS Banking?

   User can send a SMS with the required keywords and data attributes defined by the bank to a specified contact number. User needs to send the SMS from his/her registered mobile number with the bank. Alternatively he/she can login to Internet Banking and register for SMS Banking.

2. Is it mandatory to have a PIN in each of the request for SMS Banking?

   It will depend on the template defined for event and locale combination. If PIN is required, then user needs to define the PIN as part of registration process and subsequently send that as part of the request.

3. Does the user need to specify an account number as part of the request while sending SMS?

   No, it is not necessary. If the user does not specify the account number, system will return response for the primary account number if defined.

4. For which account does system return the response in case of Missed Call Banking?

   System will always return the response for the primary account number (if defined) on receipt of request through missed call banking

5. User is unable to receive information and getting an error, how can he/she find the correct keyword?

   User might be getting an error due to keyword and/or account number not being valid or the required data attributes not present. He/she can find the keywords by sending a help message and system will return the set of business functions supported through SMS Banking along with keywords for each of the transactions.

6. Should the user be on-boarded on channel platform for him/her to access SMS Banking?

   Yes, the user needs to be on-boarded on OBAPIS with SMS Banking as a touch point enabled to access SMS Banking.