78 Change Username

This topic describes the systematic instruction to Change Username screen.

This feature enables existing users of the bank to change their login username.

Note:

Enable or disable the ability for users (Retail, Corporate, Business, Admins) to change their login ID/username through Role Maintenance screen (Change Username-Perform option under Transactions- Profile category ) to control the availability of this feature based on business requirements or security policies.
Pre-requisites
  • The user must have valid login credentials to access the digital banking platform.
Features Supported In the Application
  • Changing the login username.

To change the username:

  1. From the Dashboard, click on the My Profile icon, then click Settings. Under Settings, click Password & Security, and then click Change Username.
    The Change Username screen appears.

    Figure 78-1 Change Username


    Description of Figure 78-1 follows
    Description of "Figure 78-1 Change Username "

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 78-1 Change Username - Field Description

    Field Name Description
    New Username Enter a new Username to replace your current login Username.
  2. In the New Username field, enter a new password.
    Click the Check Availability link to confirm if the username is available for use. If a revoked user needs to be granted access again and a user with the same username already exists, the system should prompt the admin to change the username before proceeding with the granting process.
  3. Perform one of the following actions:
    • Click Save.

      A message confirming successful change of login username appears.  As the login user changed his username using ‘Change Username option, system will logout the user and user will be shown a confirmation message of username change along with an option to login again.

      Click Login on confirmation screen to log in to the application.

    • Click Cancel to cancel the transaction.

    Note:

    1. On updating username, user need to re-register for passkey and soft token authentication.
    2. The username change can be recorded in the Audit Logs screen.