18 Customer Service

The screens under the Customer Service menu are used for customer services and inquiries.

This topic contains the following subtopics:

• Cheque Status Inquiry
  The Teller can use the Cheque Status Inquiry screen to query the details of a cheque by specifying the account number and cheque number of the customer.
• Stop Cheque Request
  The Teller can use the Stop Cheque Request screen to initiate stop payment of cheque as requested by the customer.
• Cheque Book Request
  The Cheque Book Request screen is used to initiate the cheque book request for a customer account.
• Passbook Issue
  The Teller can use the Passbook Issue screen to issue a new passbook for a customer account.
• Passbook Update
  The Teller can use the Passbook Update screen to update the passbook of a customer account.
• Passbook Status Change
  The Teller can use the Passbook Status Change screen to initiate the status change for a passbook of a customer account.
• Passbook Reprint
  The Teller can use the Passbook Reprint screen to reprint the passbook of a customer account.
• Account Balance Inquiry
  The Teller can use the Account Balance Inquiry screen to inquire about the account balance details of a customer account.
• Account Statement Request
  The Teller can use the Account Statement Request screen to initiate an account statement request for a customer account.
• Customer Address Update
  The Teller can use the Customer Address Update screen to initiate a service request to update the customer address details.
• Account Address Update
  The Teller can use the Account Address Update screen to initiate a service request to update the address details of the customer account.
• Customer Contact Update
  The Customer Contact Update screen is used to initiate a service request to update the customer contact details.
• Cheque Book Status Change
  The Cheque Book Status Change screen is used to change the status of a cheque book.