9.2 Debit Card Request

This topic describes the systematic instructions about Debit Card Request. This screen will help the user to capture the request for a new debit card or reissue an existing debit card or request for an add-on card.

Service Request widget helps the user to capture the service requests on behalf of customers whose transactions cannot be completed in a straight-through processing sequence or which might take time to analyze or investigate. Transactions such as double debits, incorrect charges, ambiguous transactions fall into this category.

1. On the Homepage, from Account Services, under Debit Card, click Debit Card Request, or specify the Debit Card Request in the Search icon bar.
   Debit Card Request screen is displayed.

   Note:

   The fields which are marked in asterisk blue are mandatory fields.

   Figure 9-2 Debit Card Request

   
   Description of "Figure 9-2 Debit Card Request"
2. On Debit Card Request screen, specify the fields.

   On the Account Name, click the i icon to view the Customer Information.

   For more information on fields, refer to the field description table.

   Table 9-2 Debit Card Request - Field Description

   Field	Description
   Account Number	Enter the Account Number or click the search icon to view the Account Number pop-up window. By default, this window lists all the Account Numbers present in the system. You can search for a specific Account Number by providing Customer ID, Account Number, or Account Name and click on the Fetch button.
   Account Name	Account Name is displayed based on the account number selected.
   Request Type	By default the Request Type will be disabled. On the Request Type the following options are available: New Reissue Add On The button will be enabled only after entering an active account number.

3. On Debit Card Request screen, under Card Details, the New Debit Card request screen will be enabled if the account holder does not have any debit card.
   New Card screen is displayed.

   Figure 9-3 Debit Card Request-New Card

   
   Description of "Figure 9-3 Debit Card Request-New Card"
4. On the New Card, specify the fields.
   For more information on fields, refer to the field description table.

   Table 9-3 New Card - Field Description

   Field	Description
   Name On Card	The customer name will be displayed, on selecting the Account number. The user is can change the defaulted name. This name will be printed on the Debit Card.
   Card Type	Enter the Card Type or click the search icon to view the Card Type pop-up window. By default, this window lists all the Card Type present in the system. You can search for a specific Card Type by providing Card Type, Card product, or Card Bin and click on the Fetch button.
   Card Limits	The Card Limits link will be displayed on selecting the card type. Click on Card limits link to view the Card Limits pop-up window. Users can view the ATM and POS limits details for the selected card type.
   Pin Delivery Channel	Users can select the appropriate Pin Delivery Channel from the drop-down list.
   Card Delivery Channel	Users can select the appropriate Card Delivery Channel from the drop-down list.

5. On Debit Card Request screen, under Card Details, the Reissue Debit Card request screen will be active if the account holder has any debit card.
   Reissue Card screen is displayed.

   Figure 9-4 Debit Card Request-Reissue Card

   
   Description of "Figure 9-4 Debit Card Request-Reissue Card"
6. On Reissue Card screen, specify the fields.
   For more information on fields, refer to the field description table.

   Table 9-4 Reissue Card - Field Description

   Field	Description
   Reason	Users can select the Reason from the drop-down list. Reason drop-down list the below values: Damaged Renewal Lost
   Select Card	On the Select Card drop-down, users can view all the cards available to the customer. The Card Numbers are masked to protect the data privacy of the customers. Hence the last 4 digits of the card are displayed.
   Name On Card	The customer name will be displayed, on selecting the Account number. The user is can change the defaulted name. This name will be printed on the Debit Card.
   Card Type	The Existing card type is displayed on selecting the Card Number. Users can change the Card Type based on the customer request. Click the search icon to view the Card Type pop-up window. By default, this window lists all the Card Type present in the system. You can search for a specific Card Type by providing Card Type, Card product, or Card Bin and click on the Fetch button.
   Card Limits	The Card Limits link will be displayed on selecting the card type. Click on Card limits link to view the Card Limits pop-up window. Users can view the ATM and POS limits details for the selected card type.
   Pin Delivery Channel	Users can select the appropriate Pin Delivery Channel from the drop-down list.
   Card Delivery Channel	Users can select the appropriate Card Delivery Channel from the drop-down list.

7. On Debit Card Request screen, under Card Details, the Add On Card request screen will be active if the account holder has any debit card.
   Add On Card screen is displayed.

   Figure 9-5 Debit Card Request-Add On Card

   
   Description of "Figure 9-5 Debit Card Request-Add On Card"
8. On Add On Card screen, specify the fields.
   For more information on fields, refer to the field description table.

   Table 9-5 Add On Card - Field Description

   Field	Description
   Name On Card	Users can enter the name, this name will be printed on the Debit Card.
   Card Type	Users can modify or retain the Card Type based on the customer request. Click the search icon to view the Card Type pop-up window. By default, this window lists all the Card Type present in the system. You can search for a specific Card Type by providing Card Type, Card product, or Card Bin and click on the Fetch button.
   Card Limits	The Card Limits link will be displayed on selecting the card type. Click on Card limits link to view the Card Limits pop-up window. Users can view the ATM and POS limits details for the selected card type
   Additional Holder Date Of Birth	Click on the adjoining calendar icon and specify Additional Holder Date Of Birth.
   Additional Holder Relation	Users need to select the Relation type from the drop-down list. The Additional Holder Relation drop-down list the below values, Father Mother Son Daughter Spouse
   Pin Delivery Channel	Users can select the appropriate Pin Delivery Channel from the drop-down list.
   Card Delivery Channel	Users can select the appropriate Card Delivery Channel from the drop-down list.