3.5 Primary Party Change

This topic provides systematic instructions to change the primary Customer Id linked to an account on the customer request. The new primary Customer Id can be the existing joint holder or any existing customer.

1. On the Homepage, from Account Services, under Maintenance, click Primary Party Change, or specify the Primary Party Change in the Search icon bar.
   Primary Party Changescreen is displayed.

   Note:

   The fields which are marked in asterisk blue are mandatory.

   Figure 3-10 Primary Party Change

   
   Description of "Figure 3-10 Primary Party Change"
2. On the Primary Party Change screen, specify the fields.
   For more information on fields, refer to the field description table.

   Table 3-8 Primary Party Change - Field Description

   Field	Description
   Account Number	Enter the Account Number or click the search icon to view the Account Number pop-up window. By default, this window lists all the Account Numbers present in the system. You can search for a specific Account Number by providing Customer ID, Account Number, or Account Name and clicking on the Fetch button. When users enter the account number, the customer information is displayed.
   Account Name	Account Name is displayed by default based on the account selected.

   Current Primary Holder, Joint Holder (if any) details are displayed.

   Figure 3-11 Primary Party Change - Joint Account Holder

   
   Description of "Figure 3-11 Primary Party Change - Joint Account Holder"

   Note:

   If the Account Type is Single, the New Primary Holder field displays without any joint holder details.

   Figure 3-12 Primary Party Change - Single Account Holder

   
   Description of "Figure 3-12 Primary Party Change - Single Account Holder"
3. Under Select New Primary Holder, Click the joint holder to change the Joint Holder as the Primary Account Holder or click the Other option to add a new primary account holder from the existing customers.
   New Primary Holder field is displayed.

   Figure 3-13 Primary Party Change - On Selection of Other Option

   
   Description of "Figure 3-13 Primary Party Change - On Selection of Other Option"
4. On Primary Party Change screen, Modify Primary Party sub-screen, specify the fields.
   For more information on fields, refer to the field description table.

   Table 3-9 Primary Party Change - Field Description

   Field	Description
   Current Primary Holder	The system displays the current primary holder's name and customer Id details.
   Select New Primary Holder	The new primary holder can be the existing joint holder or any other existing customer. In the case of joint account, the joint holder details (Customer Name, Customer ID, and Joint holder Type) are displayed under the Select New Primary Holder field. Click on the Other option to select an existing customer as the primary account holder than the existing joint holder. Note: If the number of joint holders are more than 3, a navigation button is enabled.
   New Primary Holder	On clicking the Other option, the New Primary Holder field is displayed. Enter or select the New Primary Holder from the List of Values screen. The system displays all existing customer Ids. In the List of Values screen, the search criteria provides following details: Customer ID Customer Name When the user selects the New Primary Holder, the system displays the Customer Name and View Details button to display the customer information details. On clicking the View Details button, the system displays the below customer details: Customer Image Customer ID Customer Name KYC Status Signature Option to view customer 360 details Note: New Primary Holder can not be the same as the Current Primary Holder.
   Reason	Enter the reason for primary party change.

5. Click the Next button.
   While initiating the primary party change, the system validates the party change with the host and displays errors/overrides if any. Users can proceed with the transaction by accepting the overrides.
   Joint Holder Maintenance screen is displayed.

   Figure 3-14 Joint Holder Maintenance

   
   Description of "Figure 3-14 Joint Holder Maintenance"

   The Joint Holder Details section can be used to either input joint holder details for the first time or to modify existing details of joint holding.

   Note:

   For More information on Joint Holder Maintenance screen, refer to the topic Joint Holder Maintenance.
6. Click the Submit button.
   On submitting, the system validates if the New Primary Holder is not the same as the joint holder.