18.12 Customer Contact Update

The Customer Contact Update screen is used to initiate a service request to update the customer contact details.

To update the customer contact details:

1. On the Homepage, from Teller mega menu, under Customer Service, click Cust Contact No Update or specify Cust Contact No Update in the search icon bar and select the screen.
   The Customer Contact Update screen is displayed.

   Figure 18-14 Customer Contact Update

   
   

   
   Description of "Figure 18-14 Customer Contact Update"

   
   
2. On the Customer Contact Update screen, specify the fields. For more information on fields, refer to the field description table.

   Note:

   The fields, which are marked with an asterisk, are mandatory.

   Table 18-14 Customer Contact Update - Field Description

   Field	Description
   Customer Number	Specify the customer number for which the contact details need to be updated.
   Customer Name	Displays the customer name for the customer number specified.
   Customer Details	Specify the fields.
   Mobile Phone	Displays the mobile number, and it can be modified.
   Work Phone	Displays the work phone number, and it can be modified.
   Residential Phone	Displays the residential phone number, and it can be modified.
   Fax Phone	Displays the fax phone number, and it can be modified.
   Preferred Contact Time	Displays the preferred contact time, and it can be modified.
   Preferred Communication Mode	Displays the communication mode, and it can be modified.
   Email Address	Displays the email id of the customer, and it can be modified.
   Alternate Email Address	Displays the alternate email id of the customer, and it can be modified.
   Narrative	Displays the default narrative as Contact Details Update, and it can be modified.
   Review and Submit	Click Review and Submit to review the request details and submit.

3. Click Submit.
   The request details are handed off to the FLEXCUBE Universal Banking system for updating customer contact details.