Possible Issues While Logging in and Launching Screen

1.6.2 Possible Issues While Logging in and Launching Screen

Learn about the issues you may encounter while logging in to the application or launching a screen, and how to work around them.

Topics:

The login page is not launching

If the login page is not launching, check if the app-shell and obbrn-component-serverl war files are deployed. If it is deployed, make sure that the war file is up and running in the deployed managed server, and log in again.

In addition, check if you are logged in with the appshell URL according to the war file deployed. For example, http://<localhost>:<port>/obremo-app-shell-snapshot/.

Note:

In this URL, the name app-shell-snapshot is dynamic, which depends on the name of the war file deployed.

Figure 1-20 Login Page

Description of "Figure 1-20 Login Page"

Unable to login after launching the application

If you are not able to log in after the application is launched, make sure that the plato-api-gateway service, plato-ui-config-services, sms-core-service, and common core services are up and running.

Figure 1-21 Services

Description of "Figure 1-21 Services"

Before logging in, make sure that the below maintenances are completed:

In the table PRODUCT_SERVICES_ENV_LEDGER from the Plato UI schema, update the host name and port number, where plato-api-gateway services are deployed. If SSL is enabled for the setup, it should be maintained with the SSL URL.
In the table SECURITY_CONFIG from the security schema of Oracle Banking Microservices Architecture, make sure that the data is updated as shown in Figure 1-22.

Figure 1-22 Security Configuration Table

Description of "Figure 1-22 Security Configuration Table"

Note:

To enable SSL in Oracle Banking Branch, refer to Oracle Banking Branch Installation Guide and SSL Configurations Setup Guide.

Unable to login after restarting the services

If you are not able to log in after restarting the services, make sure that the LDAP server is up and running, and check if the entered credentials are correct.

Teller menus are not displayed after logging in

After you log in, if the teller menus are not displayed, map the functional activity codes in the table SMS_TM_ROLE_ACTIVITY. Once it is mapped, check if the corresponding role is assigned to your user id.

Screens are not launching after logging in

If you are not able to launch the screens after logging in, make sure that the respective services are up and running.

Note:

Verify the VPN connection while trying to troubleshoot the issues related to page launching, etc.

Parent topic: Troubleshooting Environmental Issues