1.3 Automatic Compliance Check using GenAI

Oracle Banking Collections facilitates automatic verification of call transcript by validating it against the guidelines of Fair Debt Collections Practice Act (FDCPA) and capturing the compliance report in the system. This feature will provide the collections team with a clear view of any compliance violations at real time so that corrective actions can be taken upfront to ensure compliance against regulations.

The key features of this functionality are:

• Ability to ingest the call transcript from dialer.
• Ability to validate the transcript against FDCPA guidelines by leveraging genAI model and saving it against the specific case.
• Ability to view the compliance report from Call Summary tab in Task Summary screen.
• Ability to toggle (enable/disable) the feature through product maintenance screen.

Note:

Output captured as part of this feature is generated by an artificial intelligence language model. While we strive for accuracy and quality, please note that the information provided may not be entirely error-free or up-to-date. We recommend independently verifying the content to supplement the information provided. We do not assume any responsibility or liability for the use or interpretation of this content.