1.2 Automatic Notes capture using GenAI

Call transcripts and capturing information as notes in the system are facilitated automatically by Oracle Banking Collections. Collectors can save substantial effort by using this feature to automatically capture notes, thereby improving productivity.

The key features of this functionality are:

• Ability to ingest the call transcript from dialer.
• Ability to summarize the transcript by leveraging genAI model and saving it as notes against the specific case.
• Ability to view the summarized notes from notes widget in the Case Summary screen.
• Ability to view the summarized notes from Call Summary tab in Task Summary screen.
• Ability to toggle(enable/disable) the feature through product maintenance screen.

Note:

Output captured as part of this feature is generated by an artificial intelligence language model. While we strive for accuracy and quality, please note that the information provided may not be entirely error-free or up-to-date. We recommend independently verifying the content to supplement the information provided. We do not assume any responsibility or liability for the use or interpretation of this content.