5.3.2 Reassigning Specialized Cases Specific Tasks

If you are a supervisor, you can reassign account's strategy to any other collector within your user group. When you assign an account's strategy to another collector, all tasks associated with that particular account's strategy are assigned to the collector.

To reassign account's strategy specific task:

1. From the main menu, navigate to Collections and then click Task Summary.
   The Task Summary page is displayed. By default, Task tab is displayed.
2. Click the Specialized Cases tab.
3. Expand the Filter section and enter the search criteria.
4. Click Search.
5. In the search results, select the check box corresponding to the account number that you want to assign to another collector.
6. From the Assign To User field, select the user name of the collector to whom you want to assign the account's strategy and its associated tasks.
7. Click Assign.