5.1.2 Escalating a Task

If a task requires immediate attention, you can escalate it before the escalation date to your supervisor.

To escalate a task:

1. From the main menu, navigate to Collections and then click Task Summary.
   The Task Summary page is displayed. By default, Task tab is displayed.
2. In the Tasks tab, expand the Filter section and enter the search criteria.
3. Click Search.
4. In the search results, select the check box corresponding to the task that you want to escalate and click Escalate.
   Note: You cannot select a task which is already in Escalated status.
5. Click Confirm.