17.2 Alerts

This topic provides the systematic instructions to view all auto-generated alerts that have been sent to the currently logged-in user.

To view the alerts:

  1. Perform anyone of the following navigation to access the Mailbox screen.
    • From Corporate Administrator Dashboard, click Toggle Menu, then click Menu, click Service & Support, and then click Mailbox.

      Under Mailbox , click Alerts.

    • From Dashboard, click the Mailsicon, then click Alerts and then click View All.
    • Access through the kebab menu of any other screens available under Mailbox.

    The Alerts screen appears.

    Figure 17-9 Alerts


    Description of Figure 17-9 follows
    Description of "Figure 17-9 Alerts"

  2. Click on the subject link of an individual message to view the details of that message.

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 17-9 Alerts - Field Description

    Field Name Description
    Subject The subject of the alert is displayed against the specific alert record.
    Received The date and time on which the alert was sent is displayed against the specific alert record.
  3. Perform one of the following actions:
    • Click an individual alert to view the details of the alert.

      The details of the alert appears.

    • Click refresh icon to refresh the mailbox.
    • To delete multiple alerts, select the check box (s) against the alert, and click delete icon to delete the alert.

    Figure 17-10 Alerts Details


    Description of Figure 17-10 follows
    Description of "Figure 17-10 Alerts Details"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 17-10 Alerts Details - Field Description

    Field Name Description
    Alerts Details  
    Received Date & Time The date and time on which the alert was received.
    Message The content of the alert.
  4. Perform one of the following actions:
    • Click the delete icon to delete the alert.

      The delete warning message appears.

    • Click Back to navigate back to the previous screen.

Parent topic: Mailbox