17 Mailbox

This topic describes the ability of corporate administrators to view all auto-generated alerts generated by the bank in response to various events and transactions performed by the logged-in user.

Mailbox displays the list of messages to the user with date and time and message subject. Users can send mail messages to bank administrators with specific pre-defined subjects for their queries/complaints/feedback.

Pre-requisites:

• The user must have a relationship with Bank.
• User must have login credentials.

Feature supported in the Application:

• Inbox – This folder displays all the messages sent by bank administrators to the user. The user can reply to any of these mail messages or can delete any message.
• Compose Mail – This enables the user to select a predefined subject and to initiate a mail with a query/ complaint/ feedback.
• Sent Mails – This folder lists down the mails sent by the user. An option is provided to delete any or all sent mails.
• Deleted Mails – This folder displays the mails deleted from the user’s Inbox and Sent Mail folders. The user can opt to permanently delete any or all of these mail messages.
• Alerts – This folder lists down the alerts sent by the bank to the user. The user can opt to delete any or all of these alerts.
• Notifications - This section enables the user to view all the notifications sent by the bank.

• Mails
  This topic describes the features available under Mails.
• Alerts
  This topic provides the systematic instructions to view all auto-generated alerts that have been sent to the currently logged-in user.
• Notifications
  This topic provides the systematic instructions to view notifications mailers sent by the bank administrator to the logged-in corporate administrator.
• FAQ