16.2.2 Service Request Details

This topic provides the systematic instructions to user for viewing the service request details.

Once the user clicks on a service request record from the search results page, an overlay opens displaying all the details of the service request, along with the status history.

To view the details of a service request:

1. In the Track Request search results screen, click the Request Name link of the specific service request record to view the details of that service request.
   An overlay displaying the details along with the status of the specific service request appears.

   Figure 16-5 Service Request Details

   
   

   
   Description of "Figure 16-5 Service Request Details"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 16-4 Service Request Details - Field Description

   Field Name	Description
   Service Request Details
   Reference Number	The reference number generated at the time the service request was raised.
   Request For	The service request raise for whom it is raised.
   Date Requested	The date on which the service request was raised.
   Request Name	The name of the service request.
   Request Details	The details of the requested service. All the fields captured at the time of raising the service request will be populated.

2. Click the icon to close the overlay and to navigate back to the Service Request Summary screen.