16.2.1 Track Requests - Search

This topic provides the systematic instructions to user for tracking requests.

To search for a service request:

1. Enter search criteria in the service request search fields.

   Figure 16-3 Track Request - Search

   
   

   
   Description of "Figure 16-3 Track Request - Search"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 16-2 Track Request - Search Criteria - Field Description

   Field Name	Description
   Search Criteria
   Product Name	The name of the product for which the service request is to be searched.
   Category Name	The service request category name related to the product selected.
   Date Range (From Date – To Date)	The user can search for service requests initiated between two dates by specifying a date range.
   Status	The user can search for service requests based on status.

2. Perform one of the following actions:
   • Click Apply.

     The search results based on the search criteria appears on the Track Requests screen.

   • Click Reset to clear the search parameters.

   Figure 16-4 Track Request - Search Result

   
   

   
   Description of "Figure 16-4 Track Request - Search Result"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 16-3 Track Request - Search Result - Field Description

   Field Name	Description
   Search Results
   Date	The date on which the service request was raised.
   Request Name	The name of the service request.
   Reference Number	The reference number generated at the time the service request was raised.
   Status	The current status of the service request.

3. Perform one of the following actions:
   • Click the Request Name link of the specific service request record to view the details of that service request.
   • Click the icon to change filter criteria.

     The search results based on the new defined search criteria appears on the Track Requests screen.