16.2 Track Requests

This topic describes how users can track the status of all their submitted service requests.

The search criteria provided enables the user to filter service requests based on various criteria such as product name, category name, status, date range etc.

Below are the Service Requests that are available out of the box in the system:

• Credit Card Supplementary
• Credit Card PIN Request
• Replace Credit Card
• Update Card Limits
• Update Credit Card Auto Payment
• Register Credit Card Auto Payment
• Deregister Credit Card Auto Payment
• Activate Credit Card
• Hotlist Debit Card
• Cancel Debit Card
• Debit Card PIN Request
• Apply Debit Card
• Replace Debit Card
• Block Debit Card (temporary block)
• Unblock Debit Card (remove temporary block)
• Upgrade Debit Card

The bank can define new service requests in addition to the above mentioned Service Requests.

Pre-requisites

• Transaction access is provided to the Corporate User.

Features Supported In Application

The module supports following features:

• Search Service Request
• View Service Request details

1. Perform anyone of the following navigation to access the Track Requests screen.
   • From the Dashboard, click Service Requests widget, click Track Requests.
   • From the Dashboard, click Toggle menu, click Menu, click Service & Support, and then click Service Requests .

     Under Service Requests , click Track Requests.

   • Access through the kebab menu of Raise a New Request transaction.

The Raise a New Request screen appears.

• Track Requests - Search
  This topic provides the systematic instructions to user for tracking requests.
• Service Request Details
  This topic provides the systematic instructions to user for viewing the service request details.