16.1.2 Service Request Form

This topic provides the systematic instructions to user for initiating a service request.

This page is displayed once the user selects a service request form from the Raise a New Request page. This screen enables the user to initiate a service request by entering the data in the fields that are defined by the bank administrator in the Service Request Form Builder screen.

Figure 16-2 Service Request

Description of "Figure 16-2 Service Request "

To create a service request:

1. Enter the required details.
2. Click Submit.
   The Review screen appears.
3. Perform one of the following actions:
   • Verify the details and click Confirm.

     The success message appears.

   • Click Back to make changes if any.

     The user is directed to the Service Request screen with values in editable form.

   • Click Cancel to cancel the transaction.