16.1.1 Raise New Request – Summary

This topic provides the systematic instructions to user for raising a new request.

To raise a service request:

1. Navigate to the Raise New Request screen.
   The Raise New Requestscreen from which the user can select the service request form on the basis of product and category appears.

   Figure 16-1 Raise a New Request – Service Request Form Selection

   
   

   
   Description of "Figure 16-1 Raise a New Request – Service Request Form Selection"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 16-1 Raise a New Request – Service Request Form Selection- Field Description

   Field Name	Description
   Search Criteria
   Service Request Form	Enter a service request name to search for the required service request.
   List of Products	All the products against which a service request can be raised are listed down on the left hand side of the screen. Click on a specific product/module to view the service requests related to that module.
   List of Categories	The list of categories under the selected product are displayed on selection of a product/module. Click on a specific category to view the service requests related to that category.

2. Click the specific Product from the module list on the left side of the screen to view the service request categories related to that module.
3. Click the Category Name to view the service requests listed under that category.
4. Perform one of the following actions:
   • Click the Service Request link to view the service request form.

     The form for the specific service request appears.

   • In the Service Request Form field, enter the desired service request name, and click the icon.

     The specific service request form  appears.