16.1 Raise a New Request

This topic describes how users can raise a new service request.

On the Raise Service Request screen, the user can view all the service requests defined by the System/ Bank administrator. These service requests are grouped under Product and Request Category so that the user can easily locate and raise a service request according to requirement. A search option is also provided on the screen that enables the user to search for a specific service request on the basis of the service request name.

Using this screen, the users can raise a new service request by providing the data as per the fields chosen by the System/ Bank administrator while creating Service Request Definition.

Pre-requisites

• Transaction access is provided to the Corporate User.

Features Supported In Application

The module supports the following features:

• Raise New Request – Summary
• Raise New Request

1. Perform anyone of the following navigation to access the Raise a New Request screen.
   • From the Dashboard, click Toggle menu, click Menu, click Service & Support, and then click Service Requests .

     Under Service Requests , click Raise a New Request .

   • Access through the kebab menu of Track Requests transaction.

The Raise a New Request screen appears.

• Raise New Request – Summary
  This topic provides the systematic instructions to user for raising a new request.
• Service Request Form
  This topic provides the systematic instructions to user for initiating a service request.