17.4 FAQ

1. Can customers initiate fresh mails?

   Yes, customers of the bank can initiate fresh mails by accessing compose mail option through secure mailbox. Customers can only send mails to bank administrators using this feature.

2. Can customer delete multiple mails?

   Yes, users can select multiple mails and delete the same.

3. Can customers restore the deleted mails?

   Yes, deleted mails can be restored from the deleted folder. User can go to the Deleted folder, select the mails and click on restore button to move those mails back to respective folder.

4. Can Customer send a reply to the alerts/ notifications sent by the Bank?

   No, customer cannot reply to the alerts/ notifications.

5. What are notifications generally about?

   Notifications inform customers of the bank about any new offers, promotional rates, and launch of new products or services.