17.1.2 Compose Mail

This topic provides the systematic instructions to user to initiate a mail communication with the bank.

The mailbox is a communication channel between the bank and the user. In order to send a mail to the bank, the user needs to first select a category which identifies the purpose for which the message is being sent. The specification of a category enables the bank to appoint the user’s concern / query to the desired team which ensures a timely and accurate response.

To send a message:

1. Access through the kebab menu of any other screens available under Mailbox .
   The Compose Mail overlay window on which you can compose and send a mail to the bank appears.

   Figure 17-4 Compose Mail

   
   

   
   Description of "Figure 17-4 Compose Mail"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 17-4 Compose Mail - Field Description

   Field Name	Description
   Category	Select a category/ subject related to which the message is to be sent.
   Message	Enter the message that is to be sent to the bank.
   Attach File +	Browse and select the reference document file sent along with an email message. Note: Maximum allowed file size 5MB and allowed file types are JPEG, PNG, DOC, PDF, TXT, ZIP.

2. From the Category list, select the desired option.
3. In the Message section, enter the message.
4. Click Attach File + if you want to attach any reference document.
5. Perform one of the following actions:
   • Click Send.

     The success message appears.

   • Click the to close the overlay window.